Shipping policy

Shipping Policy  

Order Processing 

We strive to process all orders within 1-3 business days. However, processing times may be affected by factors such as incomplete payment, inaccurate shipping details, or high demand  during peak seasons. In such cases, we will contact customers via email to resolve any issues  before proceeding with the order to ensure successful delivery. 

Shipping Time 

Estimated shipping times are as follows: 

• United States: 7-10 business days 

• International: 10-14 business days 

Please note that shipping times are estimates and may be affected by circumstances beyond our control, including but not limited to: 

• Adverse weather conditions 

• Holiday-related delays 

• Carrier disruptions or errors 

While we make every effort to provide accurate tracking updates, Cole Hallis is not  responsible for delays caused by shipping carriers or other external factors. 

Taxes and Duties 

Orders placed with Cole Hallis do not include any applicable customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for any additional charges assessed by their local customs office. We recommend contacting your country's customs authority for more information on potential fees before placing an order. 

Important: Cole Hallis is not liable for any delays resulting from customs clearance  procedures. The release of shipments is at the sole discretion of the customs authorities in the destination country. 

Order Cancellation 

If you need to cancel an order after payment, please contact us immediately. We will make every effort to accommodate your request; however, due to our expedited processing system, we  cannot guarantee cancellation. If your order has already been processed or shipped, it will not be eligible for cancellation, and you may need to follow our return process upon receipt of the item.